Important Information 



Our Address and Telephone Numbers
Uninsured Driver Dept
RAM Legal Services
78 Hallfields Road
Warrington
Cheshire
WA2 8DN
Phone: 01925 635 666
Free Phone: 0800 587 4478
Email: claims@ramlegalservices.co.uk



Complaints Procedure
In the unlikely event that you have a complaint regarding any aspect of our service, please feel free to contact us by telephone, post, e-mail or in person to express your dissatisfaction and draw our attention to the issues that you would like us to address. We will ensure that you receive an initial letter acknowledging your complaint setting out the details that you would like investigating and the details of the senior member of staff nominated to deal with any issues that you have raised. This letter will be sent to you within 5 working days of you raising your complaint.
Your complaint will be investigated fully and upon completion of the investigations a written response will be sent advising you of the outcome of our investigations and where appropriate any offer of redress. We aim that this response will be sent within eight weeks of your initial enquiry.  Should we not be in a position to provide you with a final response at this time we will write and advise you of the reasons why we are unable to complete our investigation. We will also confirm date that we expect to be in a position to provide you with a full written response.
Should you be unhappy with the outcome of our investigations into your complaint you have the right to refer the matter to the Legal Ombudsman Service who will decide upon the appropriate course of action that should be taken if any.
All complaints referred to the Legal Ombudsman Service must be sent within six months of receipt of our final written response to your complaint.
The Legal Ombudsman Service can be contacted at:

Legal Ombudsman
PO Box 6806
​Wolverhampton
WV1 9WJ
0300 555 0333


Confidentiality All of your personal and claim information will be processed and stored confidentially as per the Data Protection Act 1998. We do not share any of your information with third parties other than those responsible for processing your claim. Further details regarding how we store and process your information can be found in our privacy policy. All documents containing your personal and claim information will be stored and disposed of securely using a confidential waste management solution operated by Ecoshred. For more information visit http://www.ecoshreduk.com


Cancellation Policy  Once you have signed and returned our initial paperwork you have a cooling off period of 14 days in which you can cancel our services without charge.  If you cancel outside of the cooling off period you may incur fees that our set out in our standard terms and conditions   and are also detailed below.

If you end the agreement before the MIB makes a decision with regard to whether or not to award you compensation, you are liable to pay our basic costs of £118.00 per stage completed. This figure will attract VAT at the standard rate, currently 20%, which will apply when the work is done.
  Stage 1 Initial assessment (Preparation and processing of documentation)
  Stage 2 Submission of claim particulars to MIB
  Stage 3 Reviewing Statements and Medical Evidence
  Stage 4 Negotiating liability.

  
If you wish to cancel our services you can complete and return the cancellation form that is included in the key facts bundle of our initial paperwork. Alternatively you can complete the cancellation form below. Once your cancellation is received we will contact you to confirm receipt.







Cancellation Request