Important Information 


Our Address

Uninsured Driver Compensation Dept

RAM Legal Services

78 Hallfields Road

Warrington

Cheshire

WA2 8DN

 

 

Phone: 01925 635 666

Free Phone: 0800 587 4478

Email: claims@ramlegalservices.co.uk


Complaints Procedure.

In the unlikely event that you have a complaint regarding any aspect of our service, please feel free to contact us by telephone, post, e-mail or in person to express your dissatisfaction and draw our attention to the issues that you would like us to address.

We will ensure that you receive an initial letter acknowledging your complaint setting out the details that you would like investigating and the details of the senior member of staff nominated to deal with any issues that you have raised. This letter will be sent to you within 5 working days of you raising your complaint.Your complaint will be investigated fully and upon completion of the investigations a written response will be sent advising you of the outcome of our investigations and where appropriate any offer of redress. We aim that this response will be sent within eight weeks of your initial enquiry.

Should we not be in a position to provide you with a final response at this time we will write and advise you of the reasons why we are unable to complete our investigation. We will also confirm date that we expect to be in a position to provide you with a full written response.Should you be unhappy with the outcome of our investigations into your complaint you have the right to refer the matter to the Legal Ombudsman Service who will decide upon the appropriate course of action that should be taken if any.


All complaints referred to the Legal Ombudsman Service must be sent within six months of receipt of our final written response to your complaint.

The Legal Ombudsman Service can be contacted at:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

0300 555 0333


Confidentiality

All of your personal and claim information will be processed and stored confidentially as per the Data Protection Act 1998. We do not share any of your information with third parties other than those responsible for processing your claim (the CICA). All documents containing your personal and claim information will be stored and disposed off securely using a confidential waste management solution run by Ecoshred. For more information visit http://www.ecoshreduk.com

 

The Uninsured driver compensation  service is run by Rapid Accident Management  Legal Services Limited of which Ram Legal Services is a trading style. Rapid Accident Management Legal Services has no affiliations with any government department and we are not the Motor Insurers Bureau. Rapid Accident Management Legal Services are regulated by the Claims Management Regulator CRM2310.Rapid accident management legal services is registered in England and Wales. Company registration number. 04259782 Registered office:1st Floor 264 Manchester Road Warrington Cheshire WA1 3RB. *claims may be subject to a fee if cancelled outside the cooling off period








*The Uninsured driver compensation service is run by Rapid Accident Management Legal Services Limited of which Ram Legal Services is a trading style. Rapid Accident Management Legal Services has no affiliations with any government department and we are not the Motor Insurers Bureau. Rapid Accident Management Legal Services are regulated by the Claims Management Regulator CRM2310.Rapid accident management legal services is registered in England and Wales. Company registration number. 04259782 Registered office:1st Floor 264 Manchester Road Warrington Cheshire WA1 3RB. *claims may be subject to a fee if cancelled outside the cooling off period